Refund Policy

Our Refund Policy

We want you to be satisfied with MetriQuill. This policy outlines when and how refunds are issued for paid plans.

14-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may request a full refund within 14 days of your initial purchase. This applies to first-time purchases only. To request a refund under this guarantee, email us at support@metriquill.com with your account email and order number.

One-Time Purchases

Paid plans are one-time purchases, not subscriptions — there is nothing to cancel:

• You are charged once, at the time of purchase
• You will never be charged again for that plan
• Your access does not expire and does not need to be renewed
• If you'd like a refund instead, see the 14-day guarantee and exceptions on this page

Exceptions — When We Will Refund

Outside of the 14-day guarantee, we will issue refunds in the following situations:

• You were charged in error (duplicate charge, wrong amount)
• The Service was unavailable for more than 48 consecutive hours due to our fault
• A technical issue prevented you from accessing paid features and we were unable to resolve it within 7 days

Non-Refundable Situations

• Refund requests made after 14 days of the initial purchase (unless covered by exceptions above)
• Requests based on unused features that were available to you
• Account terminations due to violation of our Terms of Service

How to Request a Refund

Email support@metriquill.com with:

• Your account email address
• Your order or transaction ID (found in your receipt email)
• The reason for your refund request

We aim to respond within 2 business days. Approved refunds are processed within 5–10 business days depending on your payment method.

Payment Processing

Payments are processed by Paddle, our merchant of record. Paddle handles all billing, tax compliance, and refund processing on our behalf. If you have a billing dispute, you may also contact Paddle directly through your receipt email.

Contact

Questions about this policy? Email us at support@metriquill.com.